Frequently Asked Questions (FAQ)
PoisonHelp.org is the official site of America’s Poison Centers for online help, poison prevention, and data trends. The Association accredits and represents the 55 US poison centers working closely with our partners at the CDC, FDA and, HRSA, among others, to provide you with the most trusted and up-to-date poison help information.
Find answers to frequently asked questions about PoisonHelp.org, the Association, and the Poison Help Line.
ABOUT THE MISSION
Who is America’s Poison Centers?We are the united voice of America’s 55 poison centers, helping to set national quality standards for poison-related data, advice and care. Our accredited poison centers are the nation’s most credible resources for toxicology, poison prevention and drug safety, offering the most up-to-date expertise, 24×7, at no-cost to Americans and their healthcare providers, including the support of PoisonHelp.org.
You have two easy ways to receive help during a poison exposure. You can call Poison Help at 1-800-222-1222 or use the PoisonHelp.org tool for online assistance.
ABOUT POISONHELP.ORG
PoisonHelp.org is the online option of your local poison center if you are unable to call. It has been developed and is representative of the nation’s 55 poison centers.
Just a few minutes. You will be asked for some basic information and a recommendation will be made based on your input.
All information provided to PoisonHelp.org or Poison Help is confidential following all HIPAA guidelines.
PoisonHelp.org is a free service on behalf of America’s Poison Centers.
ABOUT CALLING POISON HELP
All calls to the poison center are answered by specialists in poison information which include nurses, pharmacists, and physicians.
Each scenario is different. If you are in doubt, the best way is to seek medical advice from PoisonHelp.org or from Poison Help at 1-800-222-1222.
The Association does not require its member poison centers to answer calls about pet poisonings. Some poison centers (but not all) do provide basic pet poisoning information, but the best information can often be obtained from your veterinarian or animal poison center. These services provide treatment advice for a fee: ASPCA Animal Poison Control (888-426-4435) and Pet Poison Helpline (855-764-7661).
ABOUT NATIONAL POISON PREVENTION
You can put the 1-800-222-1222 / PoisonHelp.org reference on your product at no charge provided you comply with the specific wording and list your product with Poisindex®.
The Poison Help logo is owned and trademarked by the Association. The Association’s poison center and education center members do not need permission to use the Poison Help logo. Other organizations must gain written approval from the Association before using the Poison Help logo. Please email info@PoisonCenters.org to submit a request.
Contact Member Services at membership@PoisonCenters.org to learn more about our membership opportunities.
Looking for stickers, magnets, brochures, or other educational materials containing America’s Poison Centers phone number? Contact your local poison center directly. If you are unsure of which poison center serves you, call Poison Help at 1-800-222-1222 from a local phone number. This will route you to the correct center that provides service to your geographic location.
National Poison Prevention week falls each year during the third full week of March. Celebrated since 1972, use this week to educate your community about preventing unintentional poisonings and the value of America’s Poison Centers. Learn more about National Poison Prevention Week.
Call our Administrative Phone Line : Office: 703-894-1868 Fax: 703-683-2812.